Joe’s Reformer Pilates
Terms and Conditions
This site is owned and operated by Joe’s Pilates & Juice Ltd.
Registered in England.
Company No: 14673347
These terms and conditions cover the general terms and conditions for the use of this site and the services provided by Joe’s Reformer Pilates both on the site and in their studio.
By using our website and the services provided, including any purchases of products or services on this site or at a studio, you acknowledge that you have read, understood and accepted these terms and conditions and will be subject to them.
Important Liability Statement
The information available on this site, and the services supplied via or in connection with this site or at Joe’s Reformer Pilates studio, do not constitute professional medical advice and should not be used as a substitute for professional medical advice or treatment. It is your responsibility to determine, through obtaining appropriate medical advice, that you are fit and well, and that such contents and services are suitable for you. It is not our responsibility to do so. Before commencing any exercise regime, you should consult your doctor.
It is vital that you provide us with accurate and truthful information about yourself. You cannot hold us liable for any incorrect information you supply us. We make every effort to ensure that the information on this site (and provided by us as part of any Services or Products) is accurate, but we do not accept any liability for any errors or omissions, and. exclude all liability for any action you or any third party (your legal representatives, heirs) may take or loss or injury you may suffer (direct or indirect, including loss of pay, profit, opportunity or time, pain and suffering, any indirect, consequential or special loss, however arising) due to relying on any information on this site or provided through any Service supplied by us.
You, your legal representatives and your heirs release, waive the right to sue Joe's Reformer Pilates and/or its instructors from any and all liability for injury or death caused by their negligence or other acts.
Definitions
The following definitions apply to these Terms and Conditions: “Services” refers to any information and services ordered and/or provided by Joe's Reformer Pilates through or via the Site or our studios, as well as any services offered as part of any course or workshop. Any electronic information supplied by Joe's Reformer Pilates will constitute part of the "Service", not a Product, and cancellation rights will apply accordingly. "Products" refers to any products offered for sale on the Site or in Joe's Reformer Pilates Studio. "Site" refers to the web site located at www.joespilates.com as well as any replacement site(s) that may be used in the future.
Pricing
The pricing and availability information displayed on the site or in our studio is subject to change by Joe's Reformer Pilates at any time without notice.
General
Joe’s Reformer Pilates reserves the right to change these terms and conditions at any time. By browsing the site, you agree to be bound by the current terms and conditions. You should check these each time you revisit the site. These terms and conditions shall be the entire understanding of the parties, superseding all previous agreements, understandings, and representations relating to the subject matter.
These terms and conditions shall be governed by and interpreted in accordance with English law, and you consent to the non-exclusive jurisdiction of the English courts.
Enquiries or Complaints
If you have any enquiries or complaints email info@joespilates.com
PACKAGES: TERMS AND CONDITIONS
Welcome Offer
· Offer is only valid once per new client.
· Non-extendable.
· Non-refundable.
· Not transferable to another client.
· Expires in 3 weeks.
· 24 hour cancellation policy applies.
10 Class Package
· The package includes 10 Group Classes.
· The package is valid for 3 months after purchase date.
· Classes must be attended by package expiration date.
· The package is non-refundable.
· The package cannot be frozen or extended.
· The package purchase is a contract with Joe’s Reformer Pilates and not with any specific instructor and not liable for refund if preferred instructor is unavailable.
· 24 hour cancellation policy applies.
20 Class Package
· The package includes 20 Group Classes.
· The package is valid for 5 months after purchase date.
· Classes must be attended by package expiration date.
· The package is non-refundable.
· The package cannot be frozen or extended.
· The package purchase is a contract with Joe’s Reformer Pilates and not with any specific instructor and not liable for refund if preferred instructor is unavailable.
· 24 hour cancellation policy applies.
30 Class Package
· The package includes 30 Group Classes.
· The package is valid for 7 months after purchase date.
· Classes must be attended by package expiration date.
· The package is non-refundable.
· The package cannot be frozen or extended.
· The package purchase is a contract with Joe’s Reformer Pilates and not with any specific instructor and not liable for refund if preferred instructor is unavailable.
· 24 hour cancellation policy applies.
REFUNDS/EXTENSIONS
We do not offer any refunds or extensions to any packs/sessions unless required by law, or in special circumstances regarding a medical condition arising, for which you would be required to provide and send a medical certification from a qualified and practising medical health practitioner to Joe's Reformer Pilates by email; info@joespilates.com. Once off, exemptions may be granted at the discretion of Joe’s Reformer Pilates management, upon written request via info@joespilates.com
CLASS CANCELLATION POLICY
Clients must give a minimum 24 hours cancellation notice in advance of their Session. All booked studio sessions must be cancelled within 24 hours. Failure to give adequate cancellation notice or not to show up at an appointment will result in the Client forfeiting the full cost of the session or loss of an appointment credit. A class credit will be issued back to the Client's account for future use if the Studio receives the required notice.
LATE ARRIVAL POLICY
We have a strict late arrival policy. No participant will be permitted to join a class more than 5 minutes after the start time in order to avoid risk of injury from missing the warm up.
MEMBERSHIP TERMS AND CONDITIONS
Joe's Reformer Pilates offers two types of membership (Silver and Gold). The membership agreement will commence once you have paid your monthly payment.
DURATION OF MEMBERSHIP
All membership options are for a minimum of 6 months from the purchased date, and cannot be terminated or cancelled before this time. When joining Joe's Reformer Pilates on a monthly membership, you agree to remain a member for the duration of the membership period. Memberships will be automatically renewed for subsequent months, unless cancelled by either the client or Joe's Reformer Pilates. Cancellation must be made in writing with a minimum of 31 days notice. When a membership is terminated, the membership status and all member benefits end.
MEMBERSHIP/PACKAGE HOLD POLICY
Yes, ONLY for medical reasons. Members can place their membership on a medical hold free of charge with the submission of a doctor’s note that includes the length of time they recommend the client refrain from
physical activity. All medical hold requests must be submitted via email to the with the doctor’s note attached at info@joespilates.com. Please note, medical holds can only be placed starting from the date the doctor’s note is received and can not be backdated.
Gold Membership
· Gold membership comprises 10 classes per month for a monthly fee of £260.
· Gold membership cannot be refunded.
· All credits must be used within the month.
· Classes cannot be frozen or extended.
· This membership purchase is a contract with Joe’s Reformer Pilates and not with any specific instructor and not liable for refund if preferred instructor is unavailable.
· Membership benefits cannot be shared.
· Membership discount cannot be used in conjunction with any other offer or promotion.
· 24 hour cancellation policy applies.
Silver Membership
· Silver membership comprises 6 classes per month for a monthly fee of £174.
· Silver membership cannot be refunded.
· All credits must be used within the month.
· Classes cannot be frozen or extended.
· This membership purchase is a contract with Joe’s Reformer Pilates and not with any specific instructor and not liable for refund if preferred instructor is unavailable.
· Membership benefits cannot be shared.
· Membership discount cannot be used in conjunction with any other offer or promotion.
· 24 hour cancellation policy applies.
CLASS CANCELLATION POLICY
Clients must give a minimum 24 hours cancellation notice in advance of their Session. All booked studio sessions must be cancelled within 24 hours. Failure to give adequate cancellation notice or not to show up at an appointment will result in the Client forfeiting the full cost of the session or loss of an appointment credit. A class credit will be issued back to the Client's account for future use if the Studio receives the required notice.
LATE ARRIVAL POLICY
We have a strict late arrival policy. No participant will be permitted to join a class more than 5 minutes after the start time in order to avoid risk of injury from missing the warm up.
NO-SHOW POLICY
To ensure fairness and availability for all our clients, we have no-show policy in place. If you are unable to attend your session, please cancel your booking via app or website. A £15 fee will be charged for missed sessions without prior cancellation. This will help us maintain the quality of service and respect the time for our instructors and other clients.
HEALTH AND SAFETY GUIDELINES
Clients must sanitise their hands before entering the studio.
Clients are requested to dress appropriately for the practice of Pilates. Joe's Reformer Pilates Studio recommends clients wear stretch bottoms or shorts, and a T-shirt or sports top. Please remove your footwear as soon as you enter the studio.
For safety and hygiene purposes, all clients must wear grip socks. Make sure to wear socks that cover your toes at all times while in the studio. If you wish to purchase socks, we sell them at the studio, or alternatively there is plenty of choice on Amazon. Clients with verruca or similar foot complaints must not walk around the Studio barefoot.
Please wipe your reformer and any props after each session. Please also remember to put the props away properly after use. This helps keep our equipment clean for the next client.
At Joe’s Reformer Pilates studio, we prioritize sustainability and use eco-friendly wipes. You will find the dispenser conveniently located at the end of the studio, mounted on the wall. To minimise the waste and protect our environment, please use only one wipe per session. Our team will also be sanitising equipment and all studio space to ensure safety between sessions. We appreciate your cooperation in this effort.
For safety and hygiene reasons, no crockery, glass, jewellery or food is permitted at the studio. Only water is permitted in the Studio.
PERSONAL BELONGINGS
Any personal belongings brought onto the Studio premises are at the Client's own risk. Joe’s Reformer Pilates Studio cannot be held responsible or liable for any loss or damage whatsoever to such items.
PRE-NATAL/POST-NATAL
Can I attend Reformer Pilates class if I am pregnant?
Yes, at Joe’s, all our instructors are Pre/Post Natal experienced and will empower you throughout pregnancy and help recovery post-birth, it’s the perfect way to help manage the rigours of labour and delivery, and the unique demands of the months to follow. You’re welcomed to join our Beginners Classes until your second trimester trimester. and we recommend you to continue in your second and third trimester. Please note if you are in your third trimester and have no previous reformer Pilates training, we could not currently accept you as a client.
Can I attend Reformer Pilates class during post partum?
Once you have had full clearance by your GP/medical practitioner or midwife and have no underlying post-birth conditions then you can return to exercise from 6-8 weeks after giving birth. If you have had a caesarean section, the minimum period is 12 weeks once you have received full medical clearance.
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