Frequently Asked Questions

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Reformer Pilates is a dynamic form of exercise performed on a specialised machine called Reformer. It uses a system of springs, pulleys, and a sliding carriage to provide resistance and support, helping to build strength, improve flexibility, enhance posture, and develop core stability. Suitable for all fitness levels, Reformer Pilates offers a low-impact yet highly effective workout that can be tailored to individual needs, whether for fitness, rehabilitation, or sports performance.

Absolutely! Reformer Pilates is highly effective for rehabilitation. The low-impact nature of the exercises, combined with adjustable resistance of the Reformer, make it suitable for individuals recovering from injuries or dealing chronic conditions. If you’re recovering from an injury, please consult your medical practitioner and discuss your needs with our team.

Yes! Reformer Pilates can significantly enhance your performance in sports like running, rowing, golf, tennis, cycling, skiing and weight training. By strengthening your core, improving stability, and addressing muscle imbalances, it helps prevent injuries and enhances flexibility and mobility. The dynamic, controlled movements on the Reformer improve range of motion, power, and endurance, leading to more efficient movement patterns. Whether you're looking to optimise performance or recover effectively, Reformer Pilates is a valuable addition to your training regimen. Our instructors can tailor sessions to align with your specific sport and fitness goals.

We are a boutique studio with 5 people max in a class which means you will get personalised attention from your instructor and will be guided throughout.

When it comes to Pilates, not all equipment is created equal. At our studio, we’ve chosen to work with Merrithew reformers, and for good reason. These reformers are more than just workout machines—they’re precision-engineered tools designed to transform the way you move, strengthen, and connect with your body. Whether you’re targeting strength, flexibility, or balance, Merrithew Reformers enhance every movement, allowing you to connect deeply with your body while achieving your fitness goals. This means experiencing the very best in Pilates! At Joe’s, we’re SO proud to offer you the ultimate Pilates experience with Merrithew Reformer because every body deserves the best!

Our Bounce & Burn class is the ultimate mix of cardio and Pilates, designed to energize your body with low-impact moves that are easy on your knees, hips, and back. Using Merrithew’s Cardio-Tramp accessory, this class transforms your regular Reformer workout into a fat-burning, full-body session! You can burn up to 300 calories in just one session while protecting your joints. At Joe’s, we’re proud to offer the premium Merrithew Cardio-Tramp Rebounder, delivering innovative, safe, and effective workouts every session.

Yes, we have a Welcome Package for new clients only. The package is £63 and includes 3 group classes. Once you have purchased a single class, you will not be able to use the Welcome Package.

You may sign-up for classes one of two ways; online through our website joespilates.com or by downloading the Wellnessliving Achieve app. To book a class, please log into or create your account. Simply choose the day and class time you’d like to sign up for, and if there’s availability, press “Book” to reserve your spot!

You can download the app using the links below: 

Phone: Download from App Store 

Android: Download from Google Play

If you’re interested in scheduling private sessions, please log into or create your account and purchase your desired private package. Once complete, kindly email the studio at info@joespilates.com with your desired availability and start date and a staff member will work to schedule your appointment! If you have any questions about private sessions and/or pricing, please contact the studio via call, text or email.

Starting something new could be overwhelming and we are here to help you make your first enjoyable. Please arrive 10 minutes before your class,

make sure you have checked in and signed the necessary forms. Your instructor will show you around and walk you through how to use the machine so you’re ready for your first class.

Please wear proper gym clothing- leggings and a comfortable top. Loose bottoms should be avoided for safety reasons. We kindly require all clients to wear grip socks for safety and hygiene purposes. Full, toe covering socks are required in the studio at all times.

All sales are final and non-transferrable. No refunds or exchanges will be provided as it relates to class packages, private sessions, membership commitments or merchandise.

If you arrive late to class but within 5 minutes of the start time, you will be able to take class. If you arrive later than that, you unfortunately will not be permitted to take class and will be marked as a late cancel. This is enforced as a safety precaution for yourself, but to also minimize disruption to those in class and the instructor.

If a space becomes available, you will be notified via an email. You will then follow the instructions in the email and confirm your booking. You will not be placed into it automatically, therefore you need to confirm the available spot to book. If a spot becomes open within 2 hours of the class time, we will manually text or call about the opening .

Please visit upcoming sessions section on your app, select the class you would like to cancel and click “cancel”. Please note that cancellations must be made online- we do not process cancellations by phone or email.

We have a 24-hour cancellation policy for all group classes and a 24-hour cancellation policy for all private sessions. We are extremely strict about this policy. If a cancellation is made outside the designated window, it is considered an early cancellation and the class or session is automatically

returned to your account. If a cancellation is made inside the designated window, you will lose the group class session from your account. Please note that cancellations must be made online- we do not process cancellations by phone or email.

Out of respect for those on the waitlist, if you cannot make it to class please cancel your reservation online or through the app to avoid the a £15 no show charge. Please note that cancellations must be made online- we do not process cancellations by phone or email.

Yes, ONLY for medical reasons. Members can place their membership on a medical hold free of charge with the submission of a doctor’s note that includes the length of time they recommend the client refrain from physical activity. All medical hold requests must be submitted via email to the with the doctor’s note attached at info@joespilates.com. Please note, medical holds can only be placed starting from the date the doctor’s note is received and can not be backdated.

We’re sorry to see you go! If you’d like to cancel your membership, please submit your request via email to the studio at info@joespilates.com. Please note, we require 30 days written notice in order to process a membership cancellation. We do not provide refunds, so if you wish to avoid being charged for your next month, please make sure to email your request at least 30 days ahead of your scheduled autopay date.

At Joe’s, all of our instructors are experienced in Pre/Post Natal training and will support you throughout your pregnancy and recovery after birth. Our classes are an excellent way to manage the challenges of labor and delivery, as well as the unique demands of the postpartum months. You are welcome to join our Beginners Classes until your second trimester, and we recommend continuing through your second and third trimesters. Please note that if you are in your third trimester and have no prior reformer Pilates experience, we are unable to accept you as a client at this time.

Once you have received full clearance from your GP, medical practitioner, or midwife and have no underlying post-birth condition, you can return to exercise 6-8 weeks after giving birth. If you have had a caesarean section, the minimum recommended recovery period is 12 weeks, after receiving full medical clearance.